ON AIR
Corporación Quiport celebrated a new edition of the Passenger Experience and Accessibility Day, an event that reaffirmed why passenger care and accessibility must remain at the heart of everything they do at Mariscal Sucre International Airport.
The event brought together 93 representatives from 18 public and private companies that make up the airport community, highlighting the importance of collaboration to ensure a warm, efficient, and human-centered service.
Throughout the day, participants reflected on how every interaction with a passenger represents an opportunity to improve, listen, and build trust, reinforcing the airport’s commitment to continuous growth and excellence.
The results of the Airport Service Quality (ASQ) program by the Airports Council International (ACI) were shared, where Mariscal Sucre Airport continues to maintain an outstanding rating —a reflection of the joint effort of everyone who makes its daily operations possible.
In addition, recognitions were given to the employees and organizations that stood out for their dedication and commitment to exceptional service:
Best Service Employees:
Nataly Pérez (Server, TGI Friday’s)
Marjory Ormaza (Supervisor, Guacamole Grill)
Best AIMS Service Company:
MERA Quito
This day was much more than a training or award ceremony. It represented a clear expression of the shared commitment of the entire airport community to a common goal: to offer an experience that is increasingly human, accessible, and world-class.
