ON AIR
At MERA, we believe in continuous learning as a key tool for delivering service that’s authentic and high-quality. As part of this commitment, the Bar Technology course was held for staff in Cancún, including teams from the airport and Bubba Gump.
The goal of this training was to strengthen product knowledge across our bar offerings and improve drink preparation techniques. With the participation of 124 team members—mostly bartenders—this course provided a dynamic and enriching learning experience.
Attendance by location:
- Terminal 4 Cancún: 44 attendees
- Terminal 3 Cancún: 47 attendees
- Terminal 2 Cancún: 27 attendees
- Hotel Zone Cancún (ZH6): 6 attendees
Key takeaways:
Participants highlighted several valuable skills that can be applied immediately in their roles:
- Techniques for properly preparing and serving beverages
- Crafting syrups and homemade sweeteners
- Proper use of bar tools
- Pairing beverages with food
- Enhancing drink presentation to elevate guest experience
- Deeper knowledge of spirits and their history to better tell the story behind each product
Impact on sales:
Thanks to this training, team members now feel more confident to:
- Make thoughtful recommendations to guests
- Suggest cocktail and food pairings
- Increase beverage sales by highlighting each product’s unique details
Notable feedback:
The course was very well received by participants:
- “The instructor was excellent and highly knowledgeable.”
- “Very engaging, dynamic, and useful in our day-to-day work.”
- “We’d love to have more trainings with Yaumel—he explains things so well.”
- “You can tell right away that he’s very experienced in the world of spirits.”
Recognition for excellence
We extend a special congratulations to the top scorers:
- Michell Loeza (Bartender, Bubba Gump T3): 100
- Paula Córdova (Cashier-Barista, Kayser T4): 100
We remain committed to initiatives that strengthen internal talent and enhance every guest interaction. Because every detail matters when delivering service with purpose.
